Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects personal information about you when you visit our website at meal-jetspizza.click, place orders online, interact with our digital services, or otherwise communicate with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner consistent with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our website and services immediately. We encourage you to review this document periodically, as we may update it from time to time.

For any questions, concerns, or requests related to this Privacy Policy, please contact us using the details provided in the Contact Information section at the end of this document.

1. About Us

Jet's Pizza operates as a food service business in the United States, providing customers with online ordering capabilities, promotional communications, and related digital services through our website meal-jetspizza.click.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at meal-jetspizza.click
• Online ordering forms and checkout processes
• Email communications and customer support interactions
• Promotional campaigns, newsletters, and marketing activities
• Cookies, tracking pixels, and similar technologies used on our website
• Any other digital touchpoints operated by us or on our behalf

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. The following sections describe what we collect, how we collect it, and why.

3.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect the following types of personally identifiable information (PII):

• Full name — used to personalize your experience and process your orders
• Email address — used for order confirmations, receipts, and marketing communications (with your consent)
• Phone number — used for order updates and delivery coordination
• Billing and delivery address — used to process and deliver your orders accurately
• Payment information — we do not store full payment card details on our servers; payment processing is handled by secure, compliant third-party payment processors
• Account credentials — username and encrypted password if you create an account with us

3.2 Order and Transaction Data

When you place an order through our website, we collect information about:

• Items ordered, quantities, and special instructions
• Order date, time, and total value
• Order history and preferences
• Delivery method (delivery or pickup) and associated location details
• Applied promo codes, discounts, and loyalty rewards

3.3 Usage and Technical Data

When you visit our website, our servers and analytics tools automatically collect certain technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring URL (the website or link that directed you to ours)
• Clickstream data and navigation paths
• Session duration and frequency of visits
• Search queries entered on our website

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant advertising. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of our website, including session management and security
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences, such as language settings or saved cart items
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your interests and browsing behavior

For detailed information about our use of cookies and how to manage your cookie preferences, please refer to our Cookie Policy available on our website.

3.5 Communications Data

If you contact us via email, phone, or any other method, we may retain records of that communication, including:

• The content of your message or inquiry
• Your contact details as provided by you
• Our response to your inquiry
• Customer service notes and resolution records

3.6 Marketing Preferences

With your consent, we may collect information about your marketing preferences, including whether you wish to receive promotional emails, SMS messages, or special offers from us.

4. How We Use Your Information

We use your personal information for the following purposes, each of which is grounded in a lawful basis under applicable U.S. privacy law:

4.1 Order Processing and Service Delivery

• Processing, fulfilling, and delivering your food orders
• Sending order confirmations, receipts, and status updates
• Coordinating delivery logistics and communicating with delivery personnel
• Managing returns, refunds, or order adjustments
• Processing payments securely through third-party payment processors

4.2 Account Management

• Creating and maintaining your customer account
• Enabling you to view your order history and saved preferences
• Allowing you to manage your communication preferences and account settings

4.3 Customer Support

• Responding to your inquiries, complaints, and feedback
• Resolving disputes and troubleshooting issues
• Maintaining records of communications for quality assurance

4.4 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent)
• Personalizing promotional content based on your order history and preferences
• Running loyalty programs, discounts, and reward schemes
• Conducting surveys and gathering feedback to improve our offerings

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

4.5 Website Analytics and Improvement

• Analyzing how users interact with our website to improve navigation and user experience
• Monitoring website performance, uptime, and security
• Testing new features, designs, and functionality
• Identifying and addressing technical errors or bugs

4.6 Legal Compliance and Business Operations

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Protecting the rights, property, and safety of our business, customers, and the public
• Enforcing our Terms of Service and other agreements
• Preventing fraud, unauthorized access, and other illegal activities

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and delivering our services. These include:

• Payment processors — to securely handle online transactions (e.g., Stripe, PayPal, or similar services)
• Delivery and logistics partners — to fulfill delivery orders
• Email marketing platforms — to send communications and promotional messages
• Analytics providers — such as Google Analytics, to help us understand website usage
• Cloud hosting and IT providers — to host and maintain our website and databases
• Customer support tools — to manage and respond to customer inquiries

All service providers are contractually obligated to use your data only for the purposes we specify, to maintain appropriate security measures, and to comply with applicable privacy laws.

5.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or investigate potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of Jet's Pizza, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of the business transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that does not identify you personally with third parties for research, analytics, marketing, or other business purposes. Such data is not considered personal information under applicable privacy law.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Encrypted Password Storage: User passwords are hashed and salted using strong cryptographic algorithms
• Firewall and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments

6.2 Payment Security

We do not store full payment card numbers on our servers. All payment transactions are processed through PCI-DSS compliant third-party payment processors, ensuring that your financial information is handled according to the highest security standards in the payment industry.

6.3 Data Breach Response

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable U.S. state data breach notification laws, including the California Consumer Privacy Act (CCPA) and applicable state breach notification statutes. We will take prompt action to contain and remediate any breach and will provide you with clear information about what data was affected and what steps you can take to protect yourself.

7. Your Privacy Rights

Depending on your state of residence, you may have specific legal rights regarding your personal information. We are committed to honoring these rights in compliance with applicable U.S. privacy laws.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if we were to engage in such activities, you would have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

7.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we offer all users the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data, subject to legal obligations to retain certain records
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using the following methods:

• Email: [email protected]
• Website: meal-jetspizza.click

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We may need to verify your identity before fulfilling your request to protect your data from unauthorized access.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization from you and may be required to verify their own identity.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and serve relevant content. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before cookies are placed. Please be aware that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, how long they are stored, and how to opt out, please review our full Cookie Policy available on our website at meal-jetspizza.click.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The following retention periods apply:

When your personal information is no longer required for the purpose for which it was collected, we will securely delete, anonymize, or destroy it in accordance with our internal data disposal procedures.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not intentionally market to or solicit personal information from minors under the age of 13. Our website and online ordering platform are not designed for or directed toward children.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete any such information from our systems.

If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our databases and, where required, notify the appropriate authorities.

11. International Data Transfers

Jet's Pizza is based in the United States and our services are primarily directed toward users within the United States. All data we collect is stored and processed on servers located within the United States.

If you are accessing our website or services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States. The data protection laws of the United States may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States.

We take reasonable steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your privacy rights.

If you have concerns about the transfer of your data to the United States, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services. These links are provided for your convenience and informational purposes only. We do not control and are not responsible for the content, privacy practices, or data collection activities of third-party websites.

Once you leave our website by clicking on an external link, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information.

Common third-party integrations on our website may include social media sharing buttons (e.g., Facebook, Instagram), payment processing gateways, and analytics tools. Each of these services operates under its own privacy policy.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry-wide standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, you can manage your privacy preferences through your browser's cookie settings or through our cookie consent mechanism.

We will continue to monitor developments in DNT technology and industry standards, and we will update our practices accordingly if a clear standard is established.

14. California Shine the Light Law

Under California Civil Code Section 1798.83, also known as the "Shine the Light" law, California residents who have established a business relationship with us have the right to request information about whether we have shared their personal information with third parties for direct marketing purposes during the preceding calendar year.

To make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request." We will respond to your request within 30 days.

15. Nevada Privacy Rights

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt out of the sale of covered information. We do not sell personal information as defined under Nevada law. However, if you are a Nevada resident and wish to submit an opt-out request, you may contact us at [email protected].

16. How to File a Complaint

If you believe your privacy rights have been violated or you are dissatisfied with how we have handled your personal information, we encourage you to contact us first so that we can work to resolve your concern.

16.1 Contact Us Directly

Please reach out to us at [email protected] with a detailed description of your concern. We will investigate your complaint and respond within a reasonable timeframe, typically within 30 days.

16.2 Filing a Complaint with the Federal Trade Commission (FTC)

If you are not satisfied with our response, or if you believe we are engaged in unfair or deceptive practices, you may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws in the United States, including the FTC Act:

• FTC Online Complaint Assistant: reportfraud.ftc.gov
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)
• FTC Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.3 Filing a Complaint with the California Attorney General (for California Residents)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may submit a complaint to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General Online Complaint: oag.ca.gov
• Attorney General Phone: 1-800-952-5225

16.4 State Attorney General Offices

Residents of other states may also have the right to file complaints with their state's Attorney General office or consumer protection agency if they believe their privacy rights under state law have been violated. We encourage you to consult your state's official government website for the appropriate contact information.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy prominently on our website at meal-jetspizza.click
• Where required by law or where deemed appropriate, notify you via email or a notice on our website before the changes take effect

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to addressing your privacy concerns promptly and transparently. Upon receiving your inquiry, we will acknowledge receipt within 5 business days and aim to provide a full response within 30 to 45 days, depending on the complexity of your request.